1. Return Eligibility & Conditions

To qualify for a return, replacement, or exchange, your item must meet the following criteria:

• The item must be unused, unwashed, and in the exact same condition that you received it.
• It must remain in its original packaging with all protective seals, tags, and accessories intact.
• Proof of purchase (Order number, invoice, or receipt email) must be provided.

2. Non-Returnable & Hygiene-Sensitive Items

For health, safety, and hygiene reasons under UAE retail standards, certain products cannot be returned once opened or used:

• Intimate apparel, shapewear, and innerwear (if hygiene seals/stickers are removed or tampered with).
• Opened personal care, beauty, skincare, or cosmetic items.
• Gift cards and promotional freebies.

3. How to Start a Return or Size Exchange

Starting a return is simple:

1. Contact Support: Reach out via WhatsApp (+971558201550) or email (contactus@livtil.com) with your Order ID and reason for return.
2. Quality Verification: Our support team will review your request and may ask for photos/videos in case of defective or damaged items.
3. Courier Pickup: Once approved, our courier partner will coordinate with you to collect the return parcel.

4. Damaged or Defective Items

If you receive a defective, damaged, or incorrect product, please notify us within 48 hours of delivery. We will arrange an immediate, free-of-cost replacement or full refund.

5. Refund Process

Once your returned item is received and inspected at our Dubai facility, we will notify you of the approval or rejection of your refund. If approved:

• Card / Online Payments: Refund will be credited back to your original card or payment gateway (Tabby/Tamara/Apple Pay) within 5–7 business days.
• Cash on Delivery (COD) Orders: Refunds will be issued via store credit voucher or direct bank transfer upon request.