1. Introduction

Welcome to LIVTIL ("we," "our," or "us"). LIVTIL is a UAE-licensed lifestyle brand operating out of Dubai, UAE. We are dedicated to protecting your personal information and respecting your privacy when you visit our website (livtil.com) or purchase products from our collections across the UAE and GCC region.

2. Information We Collect

When you interact with our store, we collect personal information necessary to process orders, improve user experience, and ensure seamless delivery:

• Customer Details: Name, shipping address, billing address, phone number, and email address.
• Order Information: Items purchased, transaction totals, and delivery preferences.
• Payment Data: Payment details processed securely through certified payment gateways (e.g., Apple Pay, Visa, Mastercard, Tabby, Tamara). We do not store full credit/debit card numbers on our servers.
• Device & Usage Data: IP address, browser type, device information, and interaction data via cookies to improve site performance.

3. How We Use Your Information

We use the information collected for legitimate commercial and operational purposes, including:

• Fulfilling, processing, and dispatching your orders across the UAE and GCC.
• Sending shipping updates, tracking numbers, and customer care responses.
• Detecting and preventing fraudulent transactions or unauthorized access.
• Providing relevant promotions, discounts, or brand updates (with your consent).

4. Sharing of Information

We do not sell or rent your personal data to third parties. Your information is shared strictly with trusted service partners essential to our store operations:

• Logistics & Courier Networks: To deliver physical packages to your specified address.
• Payment Processors: To complete secure financial transactions.
• E-Commerce Platform: Shopify infrastructure supporting store hosting and database security.

5. Data Retention & Security

We maintain industry-standard security safeguards, SSL encryption, and secure checkout protocols to safeguard your personal data. Your order records are retained only as long as necessary to comply with accounting, legal, and operational requirements under UAE law.

6. Your Rights

Depending on your location, you have the right to request access to the personal data we hold about you, request corrections to inaccurate records, or ask for data deletion where applicable. To make a request, reach out to our team using the contact details below.