Help Center

We provide Express UAE Delivery within 3 to 5 business days. Free shipping is automatically applied at checkout for all orders with a subtotal of AED 100 or above. For orders below AED 100, a standard shipping fee is calculated at checkout.

We deliver nationwide across all seven Emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain, and Fujairah, including major residential and suburban areas.

As soon as your package is dispatched from our fulfillment facility, you will receive an SMS and email containing your airway bill (AWB) number and a direct live tracking link with our courier partner.

The courier rider will attempt to contact you via phone/WhatsApp before arrival. If you are unavailable, they will automatically schedule a second delivery attempt on the next business day without extra charge.

Yes, but speed is essential. Please message our WhatsApp support (+971 55 820 1550) within 2 hours of placing your order with your Order ID and the updated details before our warehouse packages the order.

Orders can be cancelled before dispatch by contacting our support team. If the order has already entered transit, cancellation is not possible; you may instead initiate an exchange or return upon receiving the parcel.

No account is required. You can check out directly as a guest using your phone number and email address for order notifications.

We provide a 7-day return and replacement guarantee starting from the delivery date. Items must be unused, unwashed, in their original condition, and packed in the original packaging with all protective tags attached.

Once your returned item arrives at our warehouse and passes quality inspection, refunds are issued within 3 to 5 business days to the original payment method (or as store credit for Cash on Delivery orders).

If you receive a defective or incorrect product, please share a clear photograph with our support team via WhatsApp within 48 hours of delivery. We will arrange a free reverse pickup and dispatch a replacement immediately.

We support multiple secure checkout methods: Major Credit/Debit Cards (Visa, MasterCard, Amex), Apple Pay, Google Pay, Buy Now Pay Later (Tabby & Tamara installments), and Cash on Delivery (COD).

Tabby and Tamara allow you to split your purchase total into 4 equal interest-free monthly installments. Simply select Tabby or Tamara at checkout, enter your mobile number, and complete the instant verification step.

Yes. All payment transactions are protected by industry-standard 256-bit SSL encryption and processed via certified PCI-DSS compliant payment gateways. LIVTIL does not view or store your card numbers.

Each product page features a detailed sizing chart with measurements in both centimeters and inches. For shapewear, we recommend ordering your true size rather than sizing down to ensure optimal contouring and all-day comfort.